Privacy Policy

Hillcraft Emergency RV Repair ("we," "us," or "our") operates the website https://hillcraftrvrepair.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

• Personal Data: While using our website, filling out booking/contact forms, or applying for jobs on our careers page, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to: Email address, First and last name, Phone number, RV location/address, and Billing information.
• Usage Data: We may also collect information on how the Service is accessed and used. This may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information to enhance user experience.

2. Use of Data

Hillcraft Emergency RV Repair uses the collected data for various purposes:

• To provide, operate, and maintain our mobile RV repair services.
• To dispatch technicians to your exact location.
• To notify you about changes to our service or scheduling updates.
• To provide customer support and process service booking requests.
• To process job applications submitted through our careers portal.
• To monitor the usage of our website and detect, prevent, and address technical issues.
• To communicate with you via SMS, phone, or email regarding appointments, invoices, or promotions (where consented).

3. SMS & Mobile Communication Disclosure

By providing your phone number to Hillcraft Emergency RV Repair via our web forms, you agree to receive text messages (SMS) from us regarding appointment confirmations, scheduling updates, technician ETAs, and follow-up service communication. Message and data rates may apply. You can opt-out of text communications at any time by replying "STOP".

4. Sharing and Disclosure of Data

We do not sell, rent, or trade your personal information to third parties. We may disclose your personal data in the following circumstances:

• Service Providers: We may employ third-party companies and individuals (such as CRM software, dispatch systems, or payment processors) to facilitate our Service, perform Service-related tasks, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf.
• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of Hillcraft Emergency RV Repair, or protect the personal safety of users or the public.

5. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By phone: 706-502-3333
• By visiting our contact page: https://hillcraftrvrepair.com
• Mailing Address: 1010 Painter Rd, Talking Rock, GA 30175